Skip to Main Content

Financial Assistance Program

Financial Assistance Program Guidelines

In keeping with our mission, the hospitals of the Community Healthcare System are committed to providing medically necessary healthcare to everyone, regardless of the ability to pay. Our Helping Hand Financial Assistance Program is one of the options we offer to ensure that the cost of healthcare is not a barrier to patients in need.  

Patients are encouraged to communicate with the hospital's Financial Counselors if they do not have healthcare benefits or qualify for government programs that would cover the cost of medically necessary services. Our Financial Counselors can help patients complete the necessary forms to request financial assistance to pay hospital bills.  

  • Community Hospital, St. Catherine Hospital and St. Mary Medical Center are Medicaid enrollment centers. Financial Counselors will help you to enroll. If you would like to enroll on your own, click on the link provided and follow the instructions:  Apply for Indiana Medicaid

Financial Assistance Documents


Helping Hand Financial Assistance Program

The Helping Hand Financial Assistance Program offered by the hospitals of the Community Healthcare System help patients pay for medically necessary healthcare services. Some patients will be eligible for free care (100% discount) and some may have to pay a small portion. If you are interested in applying for government funding or the Community Healthcare System Helping Hand Financial Assistance Program, please click here to print out a copy of the application.

Below is a chart showing the 2019 Federal Poverty Level guidelines and the discounts offered by Community Hospital, St. Catherine Hospital and St. Mary Medical Center. Please note that this chart represents the income guidelines for True Self Pay/Uninsured.

  True Self Pay    2019 Poverty Guidelines
   Household Size  Up to 200%  201% - 250%  251% - 300%  Over 300%
 12,490  1  24,980  31,225  37,470  37,471
 16,910  2  33,820  42,275  50,730  50,731
 21,330  3  42,660  53,325  63,990  63,991
 25,750  4  51,500  64,375  77,250  77,251
 30,170  5  60,340  75,425  90,510  90,511
 34,590  6  69,180  86,475  103,770  103,771
 39,010  7  78,020  97,525  117,030  117,031
 43,430  8  86,860  108,575  130,290  130,291
 47,850  9  95,700  119,625  143,550  143,551
 52,270  10  104,540  130,675  156,810  156,811
 56,690  11  113,80  141,725  170,070  170,071

Self-Pay/Prompt Pay Discount Program 

Patients who do not have healthcare insurance and whose family income exceeds 300% of the Federal Poverty Level may be eligible for the Self-Pay/Prompt Pay Discount Program. Community Hospital, St. Catherine Hospital and St. Mary Medical Center offer a 30% discount to any true self-pay account at the time of final billing. A prompt pay discount of 10% will be applied, if payment is made at time of service.

Self-Pay/Prompt Pay Discount Program does not apply to:

  • Patient portion not covered by insurance, if an insurance discount has already been allowed.
  • Accounts with health benefits coverage.      
  • Accounts that are applied to the insurance deductible.
  • Accounts that became self-pay due to insurance denial due to patient/insured negligence.
  • Cosmetic surgery packages.
  • Accounts that have been sent to a collection agency.

Our Self-Pay/Prompt Pay Discount Program applies only to inpatient, outpatient or Emergency Department services and is not applicable to professional fees or fees for services performed by any physician.

Community Healthcare System's provision of charity care is voluntary and discretionary. All applications are kept completely confidential.

Here to Help

Our Financial Counselors are available seven days a week to assist you. Please call to make an appointment to ensure prompt services, especially in the evenings. We also see patients on a walk-in basis at Community Hospital and the Patient Financial Services office for the Community Healthcare System.

Financial Counselors

Community Hospital
901 MacArthur Blvd., Munster, IN
877-785-6060; M – F 8 am – 8:30 pm 

St. Catherine Hospital
4321 Fir St., East Chicago, IN
877-785-6060; M – F 8 am – 8:30 pm 

St. Mary Medical Center
1500 S. Lake Park Ave., Hobart, IN
877-785-6060; M – F 8 am – 8:30 pm

Community Healthcare System
10020 Donald S. Powers Dr., Munster, IN
219-934-8888 or 800-210-9776
Monday - Friday 8 am- 5:30 pm; Saturday, 9 am – 1 pm